Now Hiring:
Customer Care Associate
Working directly with our Practice Manager, the Customer Care Associate will be responsible for front-line operations. In addition to serving as the primary point of contact for our patients, the Customer Care Associate will provide general administrative support to the practice.
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Responsibilities:
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With guidance from the Practice Manager, coordinate all aspects of the incoming referral process and new patient onboarding
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Manage incoming phone calls, patient portal messages, and business SMS
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Assist in care navigation including outgoing referrals, records requests, and community resources
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Assist in management of clinician schedules
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Assist in data entry to ensure timely billing and collections
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Assist in maintaining and organizing office supply inventory
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Assist in distributing incoming and outgoing mail
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Other duties as assigned
Qualifications:
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Associate’s or Bachelor’s degree
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Previous experience in a customer service and/or front-end administrative role required
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Strong communication and problem-solving skills
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Knowledge of Office 365 and strong computer literacy skills
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Excellent organizational and time management skills
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Detail-oriented, efficient, with good ability to prioritize tasks
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Experience with insurance/finance preferred but not required
Pay: starting at $23/hour
Benefits:
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Four weeks paid time off annually (inclusive of vacation and sick leave)
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Health insurance (medical, dental, and vision)
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Complimentary $10,000 life insurance policy
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Options for a variety of other insurance benefits through MetLife
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401k plan
Application Process: Send letters of interest and resume to info@rezenityhealth.com
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Rezenity Health is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.
Our Core Values are More than Words
We strive to embody these values in all interactions with our patients, healthcare partners, and team members.
Empathy: At Rezenity, our priority is seeking to understand the experiences of our patients, their families, and our colleagues. Our focus on empathy fosters trust, strengthens relationships, and improves satisfaction for patients and employees alike.
Respect: We aim to treat every individual with dignity and consideration, regardless of their background, beliefs, or circumstances. By upholding respect as a core value, Rezenity promotes equity, fairness, and sensitivity in all interactions and decision-making processes.
Compassion: We strive to show kindness and understanding towards others during times of vulnerability. By prioritizing compassion, we cultivate a healing environment where patients and employees feel valued, cared for, and empowered to navigate challenges with resilience and hope.
Dedication: We hold a steadfast commitment to excellence, integrity, and continuous improvement. At Rezenity, we hope to create a culture of innovation, teamwork, and excellence, where individuals strive to achieve the best possible outcomes for those they serve.